1. What is The Essential Light?

The Essential Light is a portable, rechargeable LED for personal or professional use. Features include:

• Brightness: low 30% (default), medium 70%, high 100%
  
• Temperature: warm 2800K (default), neutral 4000K, white 5500K
  
• Placement: easy with two suction cups
  
• Splash-resistant (IP44): safe for use in wet areas
  

2. How do I turn it on and off?

Press and hold the Brightness (sun) Icon for 1.2 seconds to power the light on or off

3. How do I adjust brightness and colour?

• Brightness (sun) Icon: tap to cycle through levels
  
• Temperature Icon: tap to switch between warm, neutral, and white to adjust for ambient lighting
  

4. What kind of battery does it have and how do I charge it?

• Battery: rechargeable lithium-ion (not user replaceable)
• Capacity: 3000 mAh (11 Wh) carry on approved and travel safe
  
• Charging: USB-C cable
  
• Indicator light: pulsing = charging | solid = fully charge (if using older tech chargers, e.g., 5V 1A, the light will still charge but the indicator may not pulse)

5. Why are there pogo pins on the back of my light?

We’ve forward designed The Essential to be compatible with future accessories. The pogo pins will connect with a hard cover charging case (coming soon)

6. How long can I use my light before it needs to be charged?

Run time depends on brightness setting:

• Low: up to 7 hours
• Medium: up to 3 hours
• High: up to 2 hours
  

7. My USB-C charger won’t plug in fully to the light’s port - why is that?

This is intentional. The design ensures The Essential achieves an IP44 splash-proof rating, making it safe to use in bathroom environments

8. Can I use it near water?

Yes, but with care. It’s IP44 splash resistant (not waterproof)

• Do not submerge or use in direct contact with water
  
• Ensure the USB-C port and cable are dry before charging
  

9. The light isn’t working properly, what should I do?

• Won’t turn on and/or every time I turn it on it turns off: Charge via USB-C; battery may be empty
  
• Flickering: Hold the brightness icon for 1.2 seconds
  
• Temperature not changing: Ensure you are fully touching the temperature icon
  
• Suction cup won’t stick: Clean the suction cup and surface; ensure surface is smooth and dry. For best adhesion, lightly dampen a cloth and wipe the base of the suction cup to remove any built-up residue before attaching. Press firmly and hold for 5–10 seconds to secure (user guide has step by step instructions)
  

10. How do I dispose of it responsibly?

The Essential Light is reusable and potentially refurbishable. Contact us at info@full-lume.com for recycling or disposal options

Safety Notice:

Avoid staring directly into the LED light while it is on. Prolonged exposure to intense light may cause discomfort or eye strain. Use The Essential as intended and direct light away from eyes when positioning or adjusting.

Full Lume Essential Lights (Single, Duo, Trio)

• Wipe lights and suction cups with a soft, dry or slightly damp microfibre cloth
  
• Do not submerge in water or allow liquids into the LED or battery compartment
  
• Only charge with the supplied USB-C cable
  
• Unplug the charging cable from the power source once the light is fully charged
  
• Avoid disassembly, tampering, or modification
  
• Keep out of reach of children unless supervised
  
• Avoid exposure to extreme temperatures
  
• Follow local regulations for battery and electronic disposal
  

Suction Cup Care

• Designed to suction securely while in use, always remove the light when not in use
• Not designed for long-term adhering; do not leave suctioned for extended periods
• Keep suction cup clean and lint-free
  
• For best adhesion, dampen a cloth and wipe the base of the suction cup to lightly moisten it and remove any built-up residue before attaching
• Keep suction cups clean and lint-free
  
• Stick only to smooth, dry surfaces
• Remove gently if replacing to avoid damage

Travel Case Care

• Wipe clean with a soft, damp cloth
  
• Avoid harsh chemicals or abrasive cleaners
  
• Keep away from sharp objects to prevent snags or tears
  
• Store in a cool, dry place away from direct sunlight
  

Tips for Longevity

• Keep the case and lights clean and dry
  
• Remove suction cups gently to prevent wear
  
• Avoid storing lights fully drained for extended periods
  

Discover how to make the most of your new light
Download the quick start guide

Download User Guide

Order Processing Times

Orders placed Monday to Friday before 11am (AEST) are usually dispatched the same day

Orders placed after 11am or on weekends/public holidays will be processed the next business day

Shipping

• We currently ship to Australia & NZ only
• Free standard shipping Australia & NZ -wide with every Essential Light. Add accessories to your order and they’ll ship free too. If purchased on their own, accessories ship at standard rates
• Shipped via Australia Post
• You will receive a tracking number via email once your order has been dispatched
• Track your order here

What is your returns policy for faulty items?

We take pride in the quality of our products. If your item is faulty, damaged, or not as described, you are entitled to a remedy under the Australian Consumer Law. This may include a repair, replacement, or refund depending on the nature of the fault.

What counts as a faulty item?

A product is considered faulty if it:

• Has a manufacturing defect;
• Is unsafe;
• Is significantly different from the description sample;
• Doesn't do what we said it would, or what you reasonably expect it to do.
  

What should I do if I receive a faulty item?

Please contact us as soon as possible with:

• Your order number;
• A description of the fault;
• Photo's or video of the issue (if possible).
  

We’ll assess the problem in line with the Australian Consumer Law and offer a suitable solution.

Do I need to return the faulty product?

If your product is faulty, we ask that you return it to us for inspection. Customers cover the initial postage, so please keep your receipt, we’ll reimburse the standard shipping cost if the item is confirmed faulty. This helps us process your return quickly and fairly.

Can I return a product if I simply change my mind?

Please choose carefully. We do not offer refunds for change of mind or incorrect choice, unless required under Australian Consumer Law.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

We warrant that our products are:

• Of acceptable quality;
• Fit for their intended purpose;
• Free from manufacturing defects at the time of sale.

This warranty applies in addition to your rights under the ACL.

What is not covered

This warranty does not cover:

• Normal wear and tear;
• Misuse, abuse, or improper use;
• Damage caused by failure to follow product instructions or care guidelines;
• Accidental damage;
• Unauthorised modifications or repairs.

Warranty period

Our products come with a 12-month limited warranty against manufacturing faults from the date of purchase. Please retain your proof of purchase.

How to make a warranty claim

If you believe your product is faulty, please contact us at info@full-lume.com with:

• Your order number or proof of purchase;
• A clear description of the issue;
• Photographs or videos of the fault (if applicable).

We will assess your claim in accordance with Australian Consumer Law and, where applicable, offer a repair, replacement, or refund. A pre-paid return shipping label will be provided for faulty items requiring return.

This online platform is operated by Samuel Family Holdings Pty Ltd trading as Full Lume [ABN 40 674 974 620] (we, our or us). It is available at www.full-lume.com (Website) and at any other third-party application we choose to use now or in the future (Platform).

Acceptance

By accessing and/or using our Platform, each user of our Platform (you or your) agrees that you:

(a) Have reviewed these terms and conditions, including our Privacy Policy (available on the Platform) (Terms);

(b) Have the consent of your parent or legal guardian (if you are under 18 years of age) to use the Platform;

(c) Have the legal capacity to enter into a legally binding agreement with us; and

(d) Agree to use the Platform in accordance with these Terms.

Registration

You can browse and view the Platform as an unregistered user, however you may be required to register on the Platform and create an account (Account) to access some features, such as the purchase of goods, services and any other products (including digital content) (Goods).

Our contract

When you place an order via our website (Order), you will receive an acknowledgement e-mail confirming receipt of your Order (Acknowledgment). The Acknowledgement is not our acceptance of your Order. A contract between us will not be formed until we send you confirmation by email or other digital means that the goods in your Order have been dispatched to you (Confirmation). Only those goods listed in the Confirmation will be included in the contract formed, which includes both physical goods and digital products, such as downloadable files or content delivered electronically.

If you make more than one Order a new contract will be created each time you place an Order.

Privacy and availability

We use our best efforts to try and ensure that all details, descriptions and prices that appear on this Website are accurate, however errors may occur. If we discover an error in the price of any Goods advertised, we will correct the error within a reasonable time.

Delivery costs will be charged in addition to the purchase of Goods at our discretion and depending on your location; such additional charges are clearly displayed where applicable and included in the “Total Cost” at checkout.

Payments

Any payments will be made through our third party payment processor or by any other payment method set out on the Platform (Third-Party Payment Processor). To the extent permitted by law, our service fee is non-cancellable and non-refundable. We reserve the right to set out a number of payment methods on the Platform. Where a Third Party Payment Processor is used, that Payment will be subject to additional terms and conditions (Third Party Terms). Please review any relevant Third Party Terms before using your selected payment method.

Delivery of your order

(a) When delivering Goods purchased on the website we will only deliver to the individual listed on the Order, and where requested, you must provide us, or our third party couriers (where applicable), with acceptable forms of identification on delivery, such as a passport or drivers’ licence to enable us to verify your identity.

(b) Where the contents of your Order allows, you may authorise us to leave your Order at your delivery address outside. Alternatively, if a signature is required by the third-party delivery service, you must be present at the delivery address to accept delivery of your Order. If you are not present at the delivery address at the time we deliver your order, then you will be notified that we, or our delivery company, tried to deliver your Order. We may attempt to re-deliver your Order. If you provide an incorrect delivery address or you are not present to accept delivery of your Order after several attempts have been made to deliver your Order, we may cancel your Order and provide you with a refund.

(c) All standard orders in Australia are delivered by a third-party delivery and postal service provider of our choice without insurance and tracking (unless requested by you prior to the purchase). The choice of delivery method will be dependent upon your physical location and any options you select at checkout when placing your Order.

(d) While we do everything we can to ensure your order is delivered in a timely manner, we will not be liable for any loss or damage incurred by any person as a result of delay caused by our carrier that we have no control over or by any event which is out of our reasonable control or foresight including but not limited to any delay caused by an incorrect delivery address being provided to us.

(e) In some instances, insurance may be available at an extra cost on all delivery services. We will not cover any loss of goods that are not insured.

(f) For non-delivery of Goods, please notify us by email as soon as possible.

(g) In the event of a failed delivery due to incorrect address details provided by you, we reserve the right to charge a re-delivery fee.

(h) Where your Order include digital products (such as downloadable templates, resources or guides), we will make those products available to you electronically. This may include providing access via email, download link or a secure client portal. It is your responsibility to provide a correct and functioning email address and ensure your device is compatible with the digital format provided.

Receipt of goods

(a) For physical Goods, you must inspect the Goods immediately upon their arrival and if the Goods are not in accordance with the specified requirements then you must give notice to us within 24 hours of receipt of the Goods. If you fail to give such notice, the Goods must be deemed to be in all respects in accordance with the specified requirements. No claim must be recognised unless made in writing and received by us within 48 hours after receipt of the Goods by you.

(b) This paragraph does not apply if the Goods are subject to consumer guarantees imposed under the Australian Consumer Law.

(c) If you experience any issues accessing or downloading digital products, you must notify us as soon as possible and within a reasonable timeframe. We will make reasonable efforts to assist you in accessing your purchase.

Collection of information

We collect personal information about you in order to enable you to access and use the Platform, to contact and communicate with you, to respond to your enquiries and for other purposes set out in our Privacy Policy.

Intellectual Property rights

Unless otherwise indicated, we own or licence all rights, title and interest (including intellectual property rights) in our Platform and all of the content (Content). Your use of our Platform and your use of and access to any Content does not grant or transfer to you any rights, title or interest in relation to our Platform or the Content.

You must not, without our prior written consent or the consent of the owner of the Content (as applicable):

(a) Copy or use, in whole or in part, any Content;

(b) Reproduce, retransmit, distribute, disseminate, sell, publish, broadcast or circulate any Content to any third party; or

(c) Breach any intellectual property rights connected with our Platform, including (without limitation) by:

(1) Altering or modifying any of the Content;

(2) Causing any of the Content to be framed or embedded in another website; or

(3) Creating derivative works from the Content.

User content

You may be permitted to post, upload, publish, submit or transmit relevant information and content, including Reviews (User Content) on our Platform. By making available any User Content on or through our Platform, you grant to us a worldwide, irrevocable, perpetual, non-exclusive, transferable, royalty-free licence to use the User Content, with the right to use, view, copy, adapt, modify, distribute, license, sell, transfer, communicate, publicly display, publicly perform, transmit, stream, broadcast, access, or otherwise exploit such User Content on, through, or by means of our Platform.

You agree that you are solely responsible for all User Content that you make available on or through our Platform. You represent and warrant that:

(a) You are either the sole and exclusive owner of all User Content or you have all rights, licences, consents and releases that are necessary to grant to us the rights in such User Content as contemplated by these Terms; and

(b) Neither the User Content nor the posting, uploading, publication, submission or transmission of the User Content or our use of the User Content on, through or by means of our Platform will infringe, misappropriate or violate a third party’s intellectual property rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation.

We do not endorse or approve and are not responsible for any User Content. We may, at any time at our sole discretion, remove any User Content.

You agree that you are solely responsible for all User Content that you make available on or through our Platform.  You represent and warrant that:

(a) You are either the sole and exclusive owner of all User Content or you have all rights, licences, consents and releases that are necessary to grant to us the rights in such User Content as contemplated by these Terms; and

(b) Neither the User Content nor the posting, uploading, publication, submission or transmission of the User Content or our use of the User Content on, through or by means of our Platform will infringe, misappropriate or violate a third party’s intellectual property rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation.

We do not endorse or approve and are not responsible for any User Content. We may, at any time at our sole discretion, remove any User Content.

Use of AI

We may use tools powered by Artificial Intelligence (AI) in our store to enhance your experience when browsing or interacting with our store, including:

(a) AI chatbots or virtual assistants to answer common customer queries or guide you through the purchase process;

(b) Automated systems that offer product suggestions based on your activity or preferences;

(c) Tools that enhance or generate product images, mock ups or written descriptions; and

(d) AI powered help desk or ticketing systems that help us manage customer services communications.

Where AI tools are used to assist you, a human team member supervises or reviews interactions where necessary, and you may request to speak or interact with a human at any time.

Discontinuance

We may, at any time and without notice to you, discontinue our Platform, in whole or in part. We may also exclude any person from using our Platform, at any time at our sole discretion. We are not responsible for any Liability you may suffer arising from or in connection with any such discontinuance or exclusion.

Consumer guarantees

(a) Certain legislation including the Australian Consumer Law (ACL) in the Competition and Consumer Act 2010 (Cth), and similar consumer protection laws and regulations may confer you with rights, warranties, guarantees and remedies relating to our provision of our services which cannot be excluded, restricted or modified (Statutory Rights).

(b) Nothing in these Terms excludes your Statutory Rights as a consumer under the ACL. 

Limitations on claims

(a) We have no liability to the extent that our performance of the contract is prevented by force majeure. For these purposes, “force majeure” means any occurrence or omission as a direct or indirect result of which we are prevented from or delayed in performing any of our obligations, is beyond our reasonable control and which could not have been prevented or mitigated by reasonable diligence or precautionary measures, including forces of nature, natural disasters, acts of terrorism, riots, revolution, civil commotion, epidemic, industrial action and action or inaction by a government agency.

(b) We have no liability to the extent that a failure of the Goods is attributable to any act or omission on your part, including but not limited to where you do not follow appropriate storage instructions for the Goods.

(c) Our liability for failure to comply with a consumer guarantee is limited to:

(i) In the case of Goods supplied by us, the replacement of the Goods or the supply of equivalent Goods (or the payment of the cost of the replacement or supply); and

(ii) In the case of services supplied by us, the supply of the services again or the payment of the cost to the Customer of having the services supplied again.

(d) Subject to the prior, no attempt is made to exclude or limit liability arising under the Australian Consumer Law to the extent that there is a statutory restriction on such exclusion or limitation.

(e) In all other respects, our total liability for loss or damage of every kind, whether:

(i) Arising pursuant to the Terms; or

(ii) Arising in any other way out of or in relation to the supply of the Goods, their sale, delivery or the way they behave, and whether in tort or contract or in any other cause of action, is limited to an amount equivalent to the sum paid by you to us for the goods.

(f) Except as otherwise stipulated in these Terms, we do not accept liability to you in respect of any indirect or direct loss or damage which may be suffered or incurred by you in respect of goods or services supplied pursuant to these Terms.

(g) Where you have asked us to recommend a product for your  use, we make such recommendations on the information provided to us by you and will not be liable if the products purchased fail to meet your requirements, particularly where we have not been made aware of the full circumstances of the intended use or your specific situation.

(h) This clause will survive the termination or expiry of these Terms.

Warranty disclaimer

To the extent permitted by law, any condition or warranty that would otherwise be implied into these Terms is excluded.

Indemnity

You agree to at all times indemnify us, and keep us indemnified from and against any loss (including legal costs on a full indemnity basis) or liability incurred or suffered by you or by us arising from any claim, demand, suit or action or proceed by any person against you or us where such loss or liability arose out of or in connection with your conduct or breach of these terms of use or use of this Website or Platform or any information you provide via this Website or any damage caused to this Website.

Waiver

Any waiver of any provision of the Terms will be effective only if in writing and signed by us. Without limiting the foregoing, if you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

General

Variation: We may modify these Terms from time to time by posting the amended Terms on the Platform. By continuing to use the Platform after any such modification, you agree to the amended terms. If you do not agree to the modifications, you must terminate your Account and stop using the Platform.

Severance: The provisions of these Terms are severable and if any provision of these Terms is held to be void, invalid, illegal or unenforceable, that provision is severed from these Terms without affecting the validity or enforceability of the remainder of that provision or the other provisions in these Terms.

Jurisdiction: These Terms, and your Order, are governed by the laws of Victoria. You irrevocably and unconditionally submit to the exclusive jurisdiction of the courts operating in Victoria and any courts entitled to hear appeals from those courts and waive any right to object to proceedings being brought in those courts.

Entire Agreement: These terms constitute the entire agreement between you and us.

For any questions and notices, please contact us at:

Samuel Family Holdings Pty Ltd T/A Full Lume [ABN 40 674 974 620]

Email: info@full-lume.com

Last update: 30/07/2025

Agreement to Terms

At Full Lume [ABN 40 674 974 620] (we, our or us) operates this website (Site). The domain address of the Site is: full-lume.com and it may also be available through other addresses or channels.

By accessing or using our Site, you agree to be bound by these website terms of use (Terms). If you do not agree to these Terms, you must discontinue use of our Site immediately.

When we can change these Terms

We may update these Terms from time to time. Any changes will be effectively immediately upon posting on our Site. Your continued use of our Site following any changes constitutes acceptance of the revised terms. We recommend checking this page regularly to stay informed of any updates.

Changes to the Site

We reserve the right to modify, suspect or discontinue any aspect of the Site at any time without notice. While we strive to maintain accurate and current information, we make no guarantees that the Site will always be up to date.

Use of the Site

We grant you a limited, non-exclusive, revocable, worldwide, non-transferable licence to use our Site for personal and informational purposes. You must not:

• Copy reproduce, distribute or otherwise use content from the Site (Content) without permission;
• Use our Site or Content in a manner that competes with our business;
• Infringe upon our intellectual property rights; or
• Engage in any unlawful or prohibited activities as outlined in these Terms.

User conduct

When using our Site, you must not:

• Engage in any activity that is illegal, fraudulent or harmful;
• Defame, harass, threaten, or offend others;
• Interfere with other users access to the Site;
• Introduce viruses, trojans or other harmful software;
• Collect data from our Site by automated means; or
• Impersonate any person or entity.

Information disclaimer

The content on our Site provides general information only and does not constitute legal, financial or professional advice. You acknowledge that reliance on any information provided on this Site is at your own risk and we are not liable for any loss or damage arising from such reliance. To the maximum extent permitted by law, we make no representation, warranty or guarantee with respect to the Content or the likely outcomes you will get if you action the information on our Site and apply it to your situation or life. You should always get professional advice about your circumstances from an appropriate professional.

Intellectual Property rights

Unless otherwise stated, we own or licence all intellectual property rights in our Site and its Content. You may not:

• Copy, modify, reproduce, publish or distribute our Content without written permission;
• Create derivative works based on our Content; or
• Frame or embed our Content in another website.

Third party websites

Our Site may contain links to third party websites (Third Party Sites). We do not endorse, control or accept responsibility for any Third Party Sites or their content. You use of Third Party Sites is at your own risk.

User generated content

If you submit or upload content (User Content) to our Site, you grant us a worldwide, irrevocable, perpetual, non exclusive, transferable, royalty-free licence to use, modify and distribute that User Content. You warrant that:

• You own or have the necessary rights to the User Content;
• The User Content does not violate any laws or third party rights; and
• You are responsible for all User Content you upload.

We reserve the right to remove any User Content at our discretion.

Disclaimers

To the maximum extent permitted by law, we make no representations or warranties about our Site or its Content, including that:

• It is accurate, complete or up to date;
• Access to the Site will be uninterrupted; ad
• It is free from errors, viruses, or harmful components.

Limitation of liability

To the maximum extent permitted by law, we are not liable for any direct, indirect, incidental, special, consequential or punitive damages including but not limited to:

• Your use of, or inability to use, the Site;
• Errors, omissions, or inaccuracies in Content; or
• Loss of data, or unauthorised access to information.

Indemnity

You agree to indemnify us, and hold us harmless against any claims, losses, liabilities or expenses arising from your:

• Use of our Site;
• Breach of these Terms; and
• Infringement of any third party rights.

This indemnity continues after the termination of these Terms.

Termination of access

We may suspend or terminate your access to our Site at any time, without notice, if you breach these Terms or for any other reason. We are not liable for any loss or damage resulting from such termination.

Governing law and dispute resolution

These Terms are governed by the laws of Victoria, Australia. You agree to submit to the exclusive jurisdiction of the course in that State. If accessing this Site outside Australia, you do so at your own risk and are
responsible for compliance with local laws. 

Contact information

Full Lume [ABN 40 674 974 620]

Email: info@full-lume.com

Last update: 30 July 2025

At Full Lume [ABN 40 674 974 620] (we, us, or our), we are committed to protecting your privacy and making sure your personal information is secure to the best of our ability. This Privacy Policy explains how we collect, use, store and disclose your information to comply with the Privacy Act 1988 (Cth) (Act) and includes recent amendments made to the Act under the Privacy and Other Legislation Amendment Bill 2024 (Cth).

When you visit our website or social media accounts, interact with us to use our services and/ or buy any products from us and provide us with your information, you agree to the collection of that information and our use of it as set out in this privacy policy.

Types of personal information we collect

The types of personal information we may collect about you include:

• Your name, images and complete contact details;
• Your age and/or date of birth;
• Payment details;
• Any customer survey results and customer service history;
• Website access and usage information;
• Information required for automated decision making processes (including where we use artificial intelligence or other software); and
• Additional personal information that you or a third party provide to us.

Collection and use of personal information

We may collect, hold, use and disclose personal information to:

• Provide access to and use our website and services;
• Communicate with you;
• Conduct administrative activities such as invoicing and record keeping;
• Conduct marketing, analytics and research;
• Fulfill legal obligations and respond to disputes; and
• Consider employment applications.

Disclosure of personal information to third parties

We may disclose personal information to:

• Third party service providers to enable them to provide their services;
• Our employees and contractors;
• Our existing or potential agents or business partners;
• Sponsors or promoters of any competition we run;
• Anyone to whom our business or assets (or any part of them) are, or may (in good faith) be, transferred;
• Credit reporting agencies, courts, tribunals, and regulatory authorities, in the event you fail to pay for goods or services we have provided to you;
• Courts, tribunals, regulatory authorities and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or to establish, exercise, or defend our legal rights;
• Third parties, including agents or sub-contractors, who assist us in providing information, products, services, or
  direct marketing to you. This may include parties located, or that store data, outside of Australia; and
• Third parties for collection and processing of data, such as Google Analytics or other relevant businesses. This may include parties that store data outside of Australia.

By providing us with personal information, you consent to the disclosure of your information outside of Australia and acknowledge that we are not required to ensure that overseas recipients handle that personal information in compliance with the Privacy Act (Act) and the Australian Privacy Principles (APPs).

Note the Act and the APPs may not regulate third parties overseas. If any third party engages in any act or practice that contravenes the APPs, it would not be accountable under the Act.

How we treat personal information that is also sensitive information

Information classified as “Sensitive Information” has a higher level of protection under the APPs. Sensitive information means information relating to your racial or ethnic origin, political opinions, religion, trade union or other professional associations or memberships, philosophical beliefs, sexual orientation or practices, criminal records, health information or biometric information.

We only collect Sensitive Information with your explicit consent or where required by law. If we need to collect Sensitive Information we will inform you of the specific reason and obtain your consent before doing so.

So long as you consent, your sensitive information (if we hold any) may only be used and disclosed for purposes relating to the primary purpose for which the sensitive information was collected.

Automated decision making & AI transparency

If we use automated systems such as Artificial Intelligence (AI) or algorithms either now or at any time in the future, we will:

• Inform you when a decision affecting you has been made automatically;
• Provide transparency on the criteria used in automated processes; and
• Allow you to request human review of an automated decision where legally required or where decisions significantly impact your rights.

Data security and breach reporting

If a data breach occurs that is likely to result in serious harm, we will:

• Assess the breach within 30 days as required under the Notifiable Data Breaches NDB (NDB) Scheme;
• Notify the Office of the Australian Information Commissioner (OAIC) and affected individuals as soon as practicable; and
• Provide details on the nature of the breach and actions taken to mitigate harm.

Serious invasions of privacy

We acknowledge that individuals have the right to take legal action for the reckless or intentional invasion of their privacy. This applies where personal information is misused knowingly and the invasion causes distress, even if no financial harm occurs.

Doxxing

It is now a criminal offence to publish personal information online with the intent to harass, threaten, or cause harm. We take measures to prevent unauthorised disclosure of personal information online and comply with laws in this regard.

Our security measures include encryption, access controls and regular cybersecurity audits.

Your rights and controlling your personal information

At all times, you have the right to:

• Request access to your personal data;
• Correct inaccurate or outdated information;
• Request deletion of your personal information, subject of course to our legal obligations; and
• Opt out of receiving marketing communications at any time by using the unsubscribe function in our emails or by contacting us directly. We will comply with the Spam Act 2003 (Cth) and will not send marketing communications without your express or inferred consent.

Overseas transfer

Your personal information may be transferred to an overseas jurisdiction with substantially similar data protection laws such as the United States of America, the United Kingdom, or countries within the European Union (EU). These countries have data protection laws, which protect personal information in a way that is at least substantially similar to the APPs, and there will be mechanisms available to you to enforce the protection of your personal information under that overseas law.

We take reasonable steps to ensure overseas recipients handle personal information in accordance with APPs. Where personal information is transferred outside Australia, we will ensure appropriate safeguards, such as contractual obligations or data protection agreements, are in place where required. For individuals in the European Union (EU), data transfers outside the EU will be carried out in compliance with Article 46 of the GDPR, ensuring appropriate safeguards.

GDPR

In some circumstances, the European Union General Data Protection (GDPR) provides additional protection to individuals located in Europe. Where this is the case, there may be additional rights and remedies available to you under the GDPR if your personal information is handled in a manner inconsistent with that law.

Storage and security

We are committed to ensuring that the personal information we collect is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the personal information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

We cannot guarantee the security of any information transmitted to or by us over the Internet. The transmission and exchange of information is carried out at your own risk. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that the personal information we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

Cookies, web beacons and Google analytics

We use cookies and tracking technologies to enhance user experience and measure website performance. By using our website and social media accounts, you consent to use of our cookies. 

While cookies don’t tell us your email address, they do allow third parties, like Google and Facebook, to track you as part of our retargeting campaigns. If and when you choose to provide our website with personal information, this information may be linked to the data stored in the cookie. You can manage or disable cookies through your web browser settings.

Web beacons monitor the behaviour on our website and collect data about your web page viewing.

We also use Google Analytics to collect and process data from time to time.

Links to other websites

We do not have any control over Third Party Websites and we are not responsible for the protection and privacy of any personal information that you provide whilst visiting them. Third Party Websites are not governed by this Privacy Policy, even if you followed a link from our website to the Third Party Website.

Amendments

We may update this privacy policy as laws change. The latest version will always be available on our website.

For any questions or notices, please contact our Privacy Officer at:

Full Lume [ABN 40 674 974 620]

Email: info@full-lume.com

Last update: 30 July 2025

At Full Lume [ABN 40 674 974 620] (we, us or our) we are committed to being transparent about how we use Artificial Intelligence (AI) tools in our business operations. Where AI is used, we strive to use it ethically, and in accordance with Australian law and best practices. This policy should be read in conjunction with our privacy policy, which outlines how we handle personal and sensitive information.

We may use trusted AI powered tools and platforms in our day-to-day operations for purposes including but not limited to:

• Drafting written content such as emails, reports, captions, blogs or proposals;
• Assisting with design, formatting or editing;
• Automating internal workflows or administrative tasks;
• Supporting research or information gathering; and
• Enhancing customer support.

We do not and will not use AI to make autonomous decisions about individuals or their events without human review or oversight.

Who does this policy apply to?

This policy applies to all employees, contractors, and any other individuals or entities using AI systems provided or authorised by us.

It covers all current and emergent AI technologies used in our operations, including but not limited to:

• Generative AI tools (for example, content creation, drafting);
• Machine learning models (for example, data analysis, automation)
• AI-powered software applications; and
• AI used in customer service (for example, chatbots)

‘AI’ refers to technologies that perform tasks typically requiring human intelligence, such as generating text, analysing data or making recommendations.

This policy applies only to AI tools we directly use or control. It does not apply to AI used by third party service providers unless expressly stated.

Safeguarding your information

We comply with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

When using AI tools, we handle confidential and commercially sensitive information with care. We take reasonable steps to avoid inputting personal information unless essential, and only into platforms with appropriate privacy protections in place.

We do not knowingly input sensitive information such as health,
racial or biometric data into AI systems without your explicit consent.

We will de-identify any of your content unless you give us consent to share it. Where possible, we use AI tools that do not retain, share or train on sensitive client data, based on what we can reasonably verify.

Human oversight

Where AI is involved in decisions that may significantly affect individuals, we ensure appropriate human oversight and review are in place.

Accuracy and reliability

While AI can help us generate ideas and content, it can also produce errors or inaccuracies. All AI supported outputs are reviewed by a human team member before use. We remain fully responsible for all final content and decisions in our business, regardless of AI use.

Transparency

We aim to be transparent about our use of AI where appropriate and where required by law. For example, we may inform individuals when they are interacting with an AI system (such as a chat bot). If you would like more information about our use of AI or whether it has been used in delivering services to you, please get in touch using the contact details below.

Fairness

We are committed to using AI in a fair and without discrimination. We take reasonable steps to identify and reduce potential biases in AI systems and data.

Prohibited uses

We will not use AI for:

• Unlawful activity;
• Discrimination based on protected attributes (for example, race,
  gender, religion);
• Generating or spreading false or misleading information with the
  intent to deceive;
• Infringing intellectual property rights;
• Creating deepfakes or manipulating media in harmful ways;
• Creating or using biometric surveillance systems (like facial recognition) without lawful authority or consent; or
• Automated decision-making with significant legal or personal effects, without appropriate
  human oversight, where prohibited by law.

Monitoring and review

We will monitor how AI systems are used to ensure compliance with this policy. This policy will be reviewed and updated regularly to reflect changes in technology or legal requirements.

For any questions or notices, please contact us at:

Full Lume [ABN 40 674 974 620]

Email: info@full-lume.com

Last update: 30 July 2025